Effective Date: January 10, 2026
Last Updated: January 10, 2026
Governing Law: State of California, United States
This Refunds, Cancellations & Dispute Resolution Policy (“Policy”) governs all matters related to payment reversals, refunds, cancellations, disputes, chargebacks, and claims arising from use of the Pykkit platform (“Platform”).
This Policy exists to:
Satisfy payment processor requirements (including Stripe and PayPal)
Reduce fraud, abuse, and chargebacks
Clearly define refund eligibility and limitations
Allocate financial risk among Users
Establish final, enforceable dispute resolution procedures
Protect the Platform from financial and legal exposure
This Policy is a standalone binding agreement, incorporated by reference into the Terms of Service and all related agreements.
This Policy applies to:
Senders requesting deliveries
Couriers performing deliveries
Receivers where applicable
All payment transactions processed through the Platform
It applies regardless of payment method, device, location, or User status.
All payments made through the Platform are final unless expressly eligible for refund under this Policy.
The Platform does not guarantee refunds for dissatisfaction, inconvenience, or subjective expectations.
3.2 Platform as Facilitator, Not CarrierThe Platform facilitates transactions between independent parties. It does not:
Take possession of goods
Control delivery execution
Guarantee delivery outcomes
Refund determinations are therefore limited and conditional.
If a Sender cancels a delivery request before a Courier accepts, the Sender may receive a full refund, less any non-refundable processing fees.
(b) After Courier Acceptance but Before PickupIf cancellation occurs after acceptance but before pickup:
Partial refund may be issued
Cancellation fees may apply
Courier compensation for time and availability may be deducted
Once pickup has occurred:
No refunds are guaranteed
Delivery fees are non-refundable
Any refund is discretionary and rare
If a Courier cancels:
Before pickup: Sender may be eligible for refund or reassignment
After pickup: Case reviewed individually
Repeated Courier cancellations may result in penalties or deactivation.
4.3 Platform-Initiated CancellationsThe Platform may cancel deliveries due to:
Safety concerns
Policy violations
Suspected fraud
Force majeure events
Refund eligibility is determined case-by-case.
Refunds may be considered only under the following circumstances:
5.1 Non-DeliveryWhere delivery is confirmed as not completed and responsibility is not attributable to Sender error.
5.2 Verified Loss or DamageWhere:
Evidence supports loss or damage
Claim is submitted within required timeframe
Item was not excluded or uninsured
Where a technical or billing error caused an incorrect charge.
5.4 Fraudulent ChargesUnauthorized transactions reported promptly and verified.
The following are generally non-refundable:
Platform service fees
Payment processing fees
Cancellation fees
Completed delivery fees
Fees related to policy violations
May be issued where:
No service was rendered
Platform error occurred
Fraud is confirmed
May be issued where:
Courier partially performed
Cancellation occurred mid-process
Platform determines equitable adjustment
Refund and dispute claims must be supported by evidence, including but not limited to:
Photos
Delivery logs
Time-stamped communications
Receipts or invoices
GPS or tracking data
Failure to provide evidence may result in denial.
Claims must be submitted within:
24 hours for non-delivery
48 hours for damage claims
7 days for billing errors
Late submissions may be automatically denied.
All disputes are first reviewed internally by the Platform.
10.2 InvestigationThe Platform may:
Request additional evidence
Interview involved parties
Review system logs
Decisions are based on:
Evidence
Policy compliance
Reasonableness
Risk allocation
All Platform decisions regarding refunds and disputes are final and binding, except where required by law.
Users waive the right to contest decisions outside the Platform’s dispute process.
Users agree not to initiate chargebacks without first using the Platform’s dispute process.
12.2 Consequences of ChargebacksChargebacks may result in:
Immediate account suspension
Recovery of disputed funds
Additional administrative fees
Permanent termination
The Platform may submit evidence to Stripe, PayPal, banks, or card networks.
Processor decisions are independent and binding.
The Platform may deny refunds where it reasonably believes:
Fraud occurred
Abuse of refund system exists
User acted in bad faith
Patterns of abuse may result in termination.
Refunds are not guaranteed for delays or failures caused by:
Weather
Natural disasters
Government actions
Traffic incidents
Refunds are distinct from insurance claims.
Insurance claims must follow separate procedures and may preclude refunds.
Refunds may not include taxes already remitted to authorities.
Users are responsible for tax consequences.
The Platform maintains records for compliance, audits, and dispute defense.
This Policy may be updated at any time.
Continued use constitutes acceptance.
If any provision is invalid, remaining provisions remain enforceable.
By using the Platform, Users acknowledge that they:
Understand refund limitations
Accept cancellation rules
Agree to dispute procedures
Waive unauthorized chargebacks
This Policy is designed to comply with requirements imposed by:
Stripe
PayPal
Card networks (Visa, Mastercard, AmEx)
Failure to comply may result in account action.
If you have questions or concerns regarding this Policy, please contact us:
Email: support@pykkit.com
Address: Palo Alto, CA 94304