Effective Date: January 10, 2026
Last Updated: January 10, 2026
Pykkit (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of all users (“Users,” “you,” or “your”) who access or use the Pykkit website, mobile applications, and related services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.
This Privacy Policy forms an integral part of the Pykkit Terms of Service & User Agreement. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any portion of this Policy, you must discontinue use of the Platform.
The purpose of this Privacy Policy is to promote transparency, ensure compliance with applicable privacy laws, and explain your rights and choices regarding your personal data.
This Privacy Policy applies to all Users of the Platform, including but not limited to:
Senders requesting deliveries
Couriers performing deliveries
Receivers of deliveries
Visitors browsing the Platform without creating an account
This Policy applies only to information collected through the Platform and does not apply to third-party websites, services, or applications that may be linked to or integrated with the Platform.
For purposes of this Privacy Policy:
Personal Information means any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
Sensitive Personal Information includes government identification numbers, financial account details, precise geolocation data, and identity verification information.
Processing means any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
Capitalized terms not defined here have the meanings assigned in the Terms of Service.
4.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you interact with the Platform, including but not limited to:
Full name
Email address
Phone number
Mailing address
Pickup and delivery addresses
Account login credentials
Payment-related information (processed via third-party providers)
Communications with customer support
Uploaded documents for verification or insurance claims
This information is necessary to create accounts, facilitate deliveries, process payments, resolve disputes, and comply with legal obligations.
4.2 Courier-Specific Information
If you register as a Courier, we may collect additional information, including:
Driver’s license details
Vehicle information
Proof of vehicle insurance
Background check results
Identity verification documents
Tax reporting information
This information is collected to ensure safety, legal compliance, and eligibility to perform delivery services.
4.3 Automatically Collected Information
When you use the Platform, we automatically collect certain technical and usage data, such as:
IP address
Device type and operating system
Browser type
App usage data
Access times and pages viewed
Approximate or precise location data (when enabled)
This information helps us improve functionality, detect fraud, ensure security, and optimize user experience.
4.4 Location Information
Location data may be collected to:
Enable real-time delivery tracking
Match Senders with nearby Couriers
Improve route efficiency
Prevent fraud or misuse
You may disable location services through your device settings, though doing so may limit Platform functionality.
We use personal information for the following purposes:
To create, manage, and authenticate user accounts
To facilitate delivery requests and courier matching
To process payments and payouts
To provide tracking and status updates
To communicate with Users regarding services, updates, or issues
To investigate disputes, claims, or suspected misconduct
To comply with legal, regulatory, and tax obligations
To enforce our Terms of Service and other policies
We only process personal information where we have a lawful basis to do so.
We do not sell personal information. However, we may share information in the following circumstances:
6.1 With Other Users
Pickup and delivery details are shared with Couriers
Limited contact information may be shared to complete deliveries
6.2 With Service Providers
We may share information with trusted third parties who assist us with:
Payment processing
Identity verification
Background checks
Cloud hosting
Analytics and security services
These providers are contractually required to protect your data and use it only for authorized purposes.
6.3 Legal and Compliance Disclosures
We may disclose personal information if required to:
Comply with legal obligations or court orders
Respond to lawful requests from law enforcement
Protect the rights, safety, or property of Users or the Company
Investigate fraud or illegal activity
If you submit an insurance claim, we may collect and process:
Photos or videos of items
Proof of value (receipts, invoices)
Incident reports
Communication records
This information is used solely to evaluate claims and resolve disputes in accordance with the Insurance Policy.
We retain personal information only for as long as reasonably necessary to:
Provide services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Enforce policies
Retention periods vary based on the type of information and applicable law.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no system is completely secure. Users are responsible for maintaining the confidentiality of their account credentials and promptly reporting any suspected security incidents.
Depending on your jurisdiction, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of personal data
Object to or limit certain processing
Withdraw consent where applicable
Requests may be submitted through official support channels. We may verify your identity before responding.
California residents have additional rights, including:
The right to know what personal information is collected
The right to request deletion
The right to non-discrimination for exercising privacy rights
Pykkit does not sell personal information as defined under California law.
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take steps to delete it promptly.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Users are encouraged to review their privacy policies independently.
If you access the Platform from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ.
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by other reasonable means. Continued use of the Platform constitutes acceptance of the updated Policy.
This Privacy Policy, together with the Terms of Service, Insurance Policy, and supplementary documents, constitutes the complete agreement regarding data privacy between you and Pykkit.
If you have questions or concerns regarding this Privacy Policy, please contact us:
Email: support@pykkit.com
Address: Palo Alto, CA 94304