Pykkit – Courier Safety Incident Policy

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1. PURPOSE

This Safety Incident Policy establishes mandatory procedures for identifying, reporting, investigating, and responding to safety incidents involving Couriers. Its objectives include:

• Protecting users, couriers, and the public

• Reducing negligence and liability exposure

• Supporting insurance claims and underwriting

• Demonstrating reasonable care and risk mitigation

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2. SCOPE

This Policy applies to all Couriers during:

• Active deliveries

• Travel to or from pickup or drop-off

• Any activity reasonably connected to Platform services

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3. DEFINITION OF SAFETY INCIDENT

A Safety Incident includes, but is not limited to:

• Vehicle accidents

• Personal injury

• Property damage

• Theft or loss

• Physical altercations

• Harassment or threats

• Law enforcement involvement

• Hazardous material exposure

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4. IMMEDIATE COURIER OBLIGATIONS

Upon any Safety Incident, the Courier must:

• Prioritize personal and public safety

• Contact emergency services if necessary

• Secure the scene

• Notify the Platform promptly

• Preserve evidence

• Cooperate with investigations

Failure to report is grounds for termination.

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5. PLATFORM RESPONSE

Upon notification, the Platform may:

• Temporarily suspend the Courier

• Collect statements and documentation

• Notify insurers

• Coordinate with law enforcement

• Assess ongoing risk

Suspension during investigation does not imply fault.

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6. INVESTIGATION PROCESS

Investigations may include:

• Review of GPS and app data

• Witness statements

• Photos and videos

• Police reports

• Insurance documentation

The Platform reserves sole discretion in findings.

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7. OUTCOMES AND REMEDIAL ACTION

Outcomes may include:

• Reactivation

• Mandatory retraining

• Permanent deactivation

• Reporting to insurers

• Reporting to authorities

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8. COURIER COOPERATION REQUIREMENT

Couriers must:

• Provide truthful statements

• Respond within required timelines

• Submit documentation

• Attend interviews if requested

Non-cooperation may result in permanent deactivation.

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9. INSURANCE AND CLAIMS

Couriers acknowledge:

• Personal insurance is primary

• Platform insurance, if any, is secondary or limited

• Failure to maintain insurance may void coverage

• Claims must be timely and accurate

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10. CONFIDENTIALITY

Incident information is confidential and may be disclosed only to:

• Insurers

• Law enforcement

• Legal counsel

• Regulators as required

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11. NON-RETALIATION

Couriers will not be retaliated against for good-faith reporting of safety incidents.

False or malicious reports may result in disciplinary action.

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12. POLICY ENFORCEMENT

This Policy is enforced strictly to:

• Demonstrate reasonable care

• Reduce foreseeable harm

• Protect the Platform legally and operationally

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13. POLICY LIMITATIONS

This Policy does not guarantee:

• Prevention of all harm

• Coverage for all losses

• Continued access to the Platform

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14. UPDATES AND MODIFICATIONS

The Platform may update this Policy at any time. Continued use constitutes acceptance.

Contact Information

If you have questions or concerns regarding this Policy, please contact us:

Email: support@pykkit.com
Address: Palo Alto, CA 94304