Pykkit – Consumer-Facing Refund Summary

Purpose:

To provide a clear, plain-language explanation for Users while remaining fully consistent with the authoritative Refund Policy.

This summary does not replace the full Policy.

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1. WHEN REFUNDS ARE POSSIBLE

Refunds may be issued only if:

• A delivery was canceled early

• A verified billing error occurred

• A delivery was not completed through no fault of the Sender

• Fraud is confirmed

Refunds are not guaranteed.

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2. WHEN REFUNDS ARE NOT AVAILABLE

Refunds are generally not issued for:

• Completed deliveries

• Late deliveries due to traffic or weather

• Change of mind

• Dissatisfaction without proof

• Violations of Platform rules

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3. CANCELLATION TIMING MATTERS

• Before Courier accepts → possible full refund

• After acceptance → partial refund possible

• After pickup → refunds are rare

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4. EVIDENCE IS REQUIRED

We may ask for:

• Photos

• Messages

• Receipts

• Delivery details

Without evidence, claims may be denied.

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5. CHARGEBACKS

Please contact us before filing a chargeback.

Unapproved chargebacks may result in account suspension.

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6. FINAL DECISIONS

All refund decisions are final unless required otherwise by law.

Contact Information

If you have questions or concerns regarding this Policy, please contact us:

Email: support@pykkit.com
Address: Palo Alto, CA 94304