Pykkit – Automatic Refund Logic Rules

Purpose:

To define automated decision-making logic for refunds and cancellations, reducing human error, fraud, and inconsistency.

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1. AUTOMATIC FULL REFUND RULES

System issues full refunds where:

• Courier never accepts

• Platform billing error confirmed

• Duplicate transaction detected

• Unauthorized transaction verified

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2. AUTOMATIC PARTIAL REFUND RULES

System issues partial refunds where:

• Courier accepted but not arrived

• Cancellation occurs within defined window

• Platform-caused delay exceeds threshold

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3. AUTOMATIC DENIAL RULES

System denies refunds where:

• Pickup occurred

• Delivery completed

• Evidence missing

• Policy violation detected

• Dispute window expired

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4. FRAUD PREVENTION LOGIC

Refund requests are automatically flagged where:

• High refund frequency

• Device/IP anomalies

• Prior chargebacks

• Misrepresentation patterns

Flagged accounts may be suspended.

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5. FORCE MAJEURE LOGIC

No automatic refunds for:

• Weather events

• Natural disasters

• Government actions

Manual review only.

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6. FINALITY AND OVERRIDES

Automated decisions may be overridden only by authorized personnel.

All overrides are logged and auditable.

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7. PROCESSOR ALIGNMENT STATEMENT

These rules are designed to align with:

• Stripe dispute evidence standards

• Visa and Mastercard reason codes

• PayPal Seller Protection requirements

Contact Information

If you have questions or concerns regarding this Policy, please contact us:

Email: support@pykkit.com
Address: Palo Alto, CA 94304